Feedback and Support
Where can you submit feedback, feature requests, and support tickets?
LoadAI offers multiple support channels — email, phone, in-app chat, and a ticket form — along with a feedback form and a knowledge base with release notes. Use the sections below to find the right contact method for your needs.
Contacting support
To contact LoadAi support you can email loadai.support@optym.com, contact us in the in-app chatbot, or submit a support ticket below:
Phone support
+1-888-2-LoadAI — Available during business hours, Monday–Friday, 7:00 AM–5:00 PM (verify current timezone with support team)
Providing feedback and feature requests
Use this form to submit feedback and feature requests directly to the LoadAi Product Team:
Feedback and Feature Request Form
Knowledge base updates
Our Knowledge Base will remain up to date with all our features and functions but you can also find release notes here to find out all the updates in the application as we deploy them across environments: LoadAi Release Notes